SocialMoon – Terms and Conditions & Privacy Policy

1. Introduction

Welcome to SocialMoon, a media and IT services agency providing social media management, advertising services, IT consulting, and business growth solutions. These Terms and Conditions ("Terms") govern your use of SocialMoon services, websites, platforms, and any communications with our company.

By using our services, you agree to these Terms. If you do not agree, you may not use our services.

2. Definitions

• "User": Any individual or business using our services.
• "Services": Any service offered by SocialMoon, including but not limited to social media management, marketing campaigns, IT solutions, and consulting.
• "Content": Text, images, videos, campaigns, advertisements, or materials provided by SocialMoon or the User.
• "Account": A registered profile on SocialMoon's platforms to access specific services.

3. User Responsibilities

• Provide accurate and truthful information.
• Use services lawfully.
• Not upload, share, or distribute illegal, offensive, or infringing content.
• Protect their account credentials and notify SocialMoon of any breaches.
• Comply with all local, national, and international laws applicable.

4. Account & Registration

• Certain services require account creation.
• Users must provide accurate business and personal details.
• Users are responsible for maintaining confidentiality of login credentials.
• Users must be 18 years or older or have guardian consent.

5. Services & Payment

• Services are delivered according to agreed quotations, contracts, or proposals.
• Fees, payment methods, and billing cycles will be specified in agreements.
• Late payments may lead to service suspension until cleared.
• Prices and service offerings are subject to change with prior notice.

6. Intellectual Property

• All SocialMoon branding, logos, software, content, and campaigns are the intellectual property of SocialMoon.
• Users may not copy, distribute, or reuse content without written consent.
• Any content submitted by users remains their property, but granting SocialMoon a license to use it for service delivery is required.

7. Content Guidelines

• Content provided by users must not infringe third-party rights.
• SocialMoon may remove or reject content violating laws or these Terms.
• Users are responsible for the legality and accuracy of their content.

8. Communication & Marketing

• SocialMoon may communicate service updates, offers, or promotional content via email, SMS, or calls.
• Users can opt out of marketing communications but essential service-related communication may still be sent.

9. Refunds & Cancellation Policy

• Refunds, if any, will be as per the agreement/contract.
• Service cancellations require written notice as per contract terms.
• Certain fees may be non-refundable if work has already been delivered.

10. Confidentiality

• Both SocialMoon and the user agree to keep sensitive business and personal information confidential.
• Confidential information may not be disclosed without prior written consent, except where required by law.

11. Data Protection & Privacy

• Information We Collect: Personal, business, usage, and payment information.
• Use of Information: Provide services, communicate, improve services, ensure legal compliance.
• Data Sharing: With service providers, as required by law, during business transfers.
• Data Retention: Retained only as necessary for services, legal obligations, or dispute resolution.
• User Rights: Access, correct, or delete data; withdraw consent or object to processing.
• Children: Services are not for children under 18.

12. Cookies & Tracking

• SocialMoon uses cookies to enhance user experience.
• Users may disable cookies via browser settings, which may limit functionality.

13. Third-Party Services

• SocialMoon may integrate third-party services (e.g., social media platforms, payment gateways).
• Users must comply with the terms of such third parties.
• SocialMoon is not responsible for third-party policies or practices.

14. Disclaimers & Limitation of Liability

• Services are provided "as is" and SocialMoon does not guarantee specific outcomes.
• SocialMoon is not liable for indirect, incidental, or consequential damages.
• Users accept the inherent risks of digital marketing, social media trends, and IT services.

15. Indemnification

Users agree to indemnify and hold harmless SocialMoon, its employees, affiliates, and partners against claims, damages, or losses arising from their use of services or violation of these Terms.

16. Termination & Suspension

• SocialMoon may suspend or terminate accounts/services for violations of Terms, non-payment, or legal requirements.
• Users may terminate services via written notice.

17. Governing Law & Dispute Resolution

• Governing law: Indian laws.
• Disputes will first attempt mediation; unresolved issues may go to courts in India.

18. Modifications of Terms

• SocialMoon may update Terms or Privacy Policy at any time.
• Updates are effective upon posting on the website.
• Continued use constitutes acceptance.

19. Contact Information

• Email: socialmoon.in@gmail.com
• Phone: +91 9118439107
• Address: Lucknow, UP, India

20. Acknowledgment & Consent

By using SocialMoon services, users acknowledge that they have read, understood, and agree to these Terms and Privacy Policy.